WD ShareSpace: How to reset the network config and admin password

[ATC]

After moving the unit, it was no longer possible to contact the unit on its assigned IP address, and the WD Discovery Tool failed to detect the unit. After double-checking the IP setup, cabling and firewall settings, it was clear that a factory reset was needed. Unfortunately, this was not mentioned in the manual that came with the unit.

[ATC]

To reset only the Device name, IP Settings, and Administrator Password to factory default, use the reset button. To use this function, press and hold the Reset button on the back of the device (next to power interface) for at least 20 seconds.

After the reset, the administrator login/password will be changed to admin/admin, and the network address can be assigned via DHCP.


To reset all settings and erase any shares/data on the device, please perform a Factory Default Reset.

Performing a factory default reset for all data areas and settings will erase all settings in the network storage system. System configuration will reset the device to default factory settings. All information and data will be lost. The LAN settings (including port settings) are not changed.

This process is irreversible and takes about 30 minutes for the 2TByte model. Important: Do not disconnect the unit until the process has completed!